MyLA 311 Frequently Asked Questions

General

What mobile phone platforms do you support?

How do I contact a 311 customer service specialist?

 

Service Requests

Can I submit a service request anonymously?

Can I have a copy of my service request sent to my email address?

Will you sell, share, or otherwise use my email address?

When I submit a service request who will fulfill the request and how long will it take?

Is there a limit to the number of service requests that I can enter?

Do I need to include a photo when submitting a service request?

Why is my address not found when entering a service request or using the Find City Info map?

Where can I get further information on the Service Request types available through MyLA311?

 

Pay My LADWP Bill

Where can I get a Username and Password to login to the LADWP site and pay my bill?

 

  • General:

Q. What mobile phone platforms do you support?

A. MyLA311 is currently available on iPhones and Android devices only.

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  • Q. How do I contact a 311 customer service specialist?

A. The 3-1-1 Call Center operating hours are 8:00 am-4:45 pm daily, including weekends and all holidays except Thanksgiving and Christmas.

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  • Service Requests:

Q. Can I submit a service request anonymously?

A. All service request can be entered anonymously.  After providing the service request details just leave the Contact Info fields blank prior to submitting your request.  You can also use the Skip and Submit button to ignore the Contact Info contents and submit anonymously.

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  • Q. Can I have a copy of my service request sent to my email address?
A. Yes.  When submitting a service request if you provide your email address on the Contact Info screen you will receive an email notification for that service.

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  • Q. Will you sell, share, or otherwise use my email address?
A. Your email address is used only for the MyLA311 application and will not be sold or shared.

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  • Q. When I submit a service request who will fulfill the request and how long will it take?
A. Your request will be assigned to the corresponding City Department depending on the type of service request entered. 
  • The time to fulfill the request varies depending on the service request type, priority, and the volume of requests being handled by the assigned City Departments.
  • The MyLA311 application currently offers 11 service request types which are fulfilled by 4 City Departments including the Bureau of Street Services, Bureau of Street Lighting, Bureau of Sanitation, and the Public Works / Office of Community Beautification.
  • Requests may be entered using MyLA311 at any time but service fulfillment only takes place during City business hours.

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  • Q. Is there a limit to the number of service requests that I can enter?
A. There is not a limit on the number of service request entered.  However, requests may only be entered one at a time.

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  • Q. Do I need to include a photo when submitting a service request?
A. Adding a photo is optional.

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  • Q. Why is my address not found when entering a service request or using the Find City Info map?
A. Only addresses within the City of Los Angeles limits will be found.  If you live in a neighboring city your address will not be found.  A pdf map of the City of Los Angeles boundaries can be seen here:http://cityplanning.lacity.org/MapGallery/Image/Citywide/CityBoundary.pdf

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  • Q. Where can I get further information on the Service Request types available through MyLA311?
A. For complete details on each Service Request types please see the following list:

    Bulky Item Pickup

    Illegal Dumping Pickup

    Dead Animal Pickup

    Bin Replacement

    Pothole Repair

    Sidewalk Repair

    Street Resurfacing

    Street Light Out / Damaged

    Graffiti Removal

    Tree / Branch In Street

    Tree Trimming

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  • Pay My LADWP Bill:

Q. Where can I get a Username and Password to login to the LADWP site and pay my bill?

A. Go to www.ladwp.com and click on the "New User? Register Now" link below the My Account box. You will need your Account Number and Access Code.

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